FAQ

Our Brand & Products

Are your products licensed by health authorities?

Yes, all our products are licensed and approved by the Saudi Food and Drug Authority (SFDA) and meet strict quality and safety standards.

Where are your vitamins and supplements manufactured?
How can I choose the right supplement for me?
Can I use more than one supplement at the same time?
Are your products suitable for vegetarians, pregnant women, or children?

Ordering & Payment & Offers

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?
How do I order?
How do I pay for my orders?
Can I amend and cancel my order?
I have a discount code, how can I use it?
How will I know if my order is confirmed?
I have problems adding items to my shopping cart?

Shipping, Returns & Exchanges

How long does delivery take?

Delivery usually takes 1–3 business days within major cities across Saudi Arabia. For remote areas, it might take an extra day or two. You will receive tracking details once your order is shipped.

Do you ship to all cities in Saudi Arabia?
What is your exchange policy?
Who covers the shipping cost for returns or exchanges?